Founded in 2000, Floor & Decor is the leading high-growth specialty retailer of hard-surface flooring. They are entering a new era of retail marked by shifting consumer behavior, technological advancements, and the growth of e-commerce. To thrive in this new environment, Floor & Decor is looking to transform the customer experience by exploring investments in new technologies for in-store experiences that will then enable an IoT, and frictionless shopping future.

This study has outlined the benefits of implementing the Floor & Decor SMART STORE. The calculated benefits associated with Revenue Generation align directly to Floor & Decor’s strategic priority of enhancing the shopper journey through a “Connected Customer Experience”. The additional benefits around operational savings and theft reduction further the ROI for implementing a coordinated Video combined with Wifi Analytics solution.

With the Cisco Meraki Camera and Wi-Fi Solutions being on the same solution architecture, you gain unique business and operational multipliers commensurate with having a unified system. This is something that is unique in the industry to Meraki. For example, the unified system will allow for new capabilities such as the ability to connect a customer’s behavior via video analytics to their contact information/email address* so Floor & Decor can triage positive & negative customer experiences with agility in real-time.